Please browse our most frequently asked questions and support articles below. If you can’t find the help you are looking for then you can contact us here.

General Questions

No, this is an online course. You will need an Internet connection in order to watch the videos.

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No, this is an online course. We have no plans to release the course on DVD at this time.

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There are simply too many movements manufactured over the years for me to demonstrate each one of them. Even if I could, I do not have a stock of all of them on hand.

What we are teaching here are the practical steps in Watch repair which can universally be applied to any Watch movement you may be presented with in the future. Many Watch movements may have a service sheet available, but also, many don’t. So you need to know the basic principles and skills to apply in these cases.

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There are no time limits, you can learn at your own pace and re-watch the course videos as many times as you like.

  • Scott Hatlee Scott Hatlee says:

    Thank you for answering this question for me. My free time is very limited and I did not want to start the courses if there was a time limit on completion. Having the ability to go back and review once I have paid for the course is also a very important element for me to have. I will be committing to Level 1 today.

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    For the duration of Level 2 and the latter part of Level 1, we use the Unitas 6498 movement for illustrating the points in the lessons.

    This is technically a pocket watch movement and a very basic watch to get started with.

    However, the Swiss model of this movement is actually quite expensive and so you may wish to consider purchasing the Chinese clone which is available from many places worldwide.

    In the U.K. You may find the movement listed on the website under the code: CHI3620M

    On eBay, search for Unitas 6498 clone or Seagull 3620

  • In the lesson “c1.5.6 Identifying Watch Parts” it is mentioned that the practice movement is a “Chinese clone of the Unitas (ETA) 6497”. However as this help section states; the movement used in the video is indeed a clone of the Unitas (ETA) 6498. I’ve been able to establish this by comparing pictures of these two movements with the lesson video. However, I believe any of these two movements will be adequate as they look very similar.

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    No, the free course is simply available to show you how our system works and the quality of the videos and lessons. A Try before you buy.

    We would hope that you would be impressed enough with the Free demo that you would be more than pleased to enrol on the course 🙂

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    As we have students wishing to enrol from many different countries, it is much simpler to provide the course in one currency which is the most universal. This just happens to be US dollars..

    For those in the U.K. We do have an option to pay via BACS in U.K. Pounds but you would need to contact us for the details.

    For those based in Thailand, we have a Thai bank account you can pay into, again, please contact us for details.

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    Providing the payment has been processed successfully by PayPal, you will have automatic and immediate access to your lessons.

    Simply log into your account here at and you may notice a link in the navigation bar at the top of this website next to our logo labeled “My Account”. If you are on a Tablet or Mobile, this link may be compressed within an icon with three bars, if you click that icon, the link will be exposed.

    This video explains in detail:

    Click the My Account link and you will be presented with a list of your enrolled courses.

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    Unfortunately I do not undertake private work and I no longer live in the U.K.

    You can google “British Watch And Clockmakers Guild” or “British Horological Institute”

    They have a list of competent professionals who may be able to help.

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